1. Are your crystals natural or synthetic?
All of our crystals are 100% natural and ethically sourced. Each piece
is unique — naturally formed over thousands of years — and may display
slight variations in color, texture, and inclusions, which are signs of its
authenticity
2. Will the crystal I receive look exactly like the photos?
Because each crystal is a one-of-a-kind natural gemstone, slight
variations in color, pattern, and size are to be expected. Our photos are as
accurate as possible, but your crystal may have its own unique markings
that make it truly yours.
3. Do you cleanse and charge the crystals before shipping?
Yes! Every crystal in our store is cleansed and energetically charged
before being carefully packaged and sent to you. We use sound,
moonlight, and intention-setting rituals to ensure your crystal arrives with
positive, clear energy — ready to work with you from day one.
4. What is your return and exchange policy?
We accept returns and exchanges within 15 days of delivery. Items
must be in their original, unworn condition and original packaging. To
initiate a return or exchange, please contact us with your order number
and reason for return.
5. Can I Return an Item If I’m Not Satisfied?
Yes,We want you to feel a true connection with your crystals. If you
are not completely satisfied with your purchase, you may return the item
within 15 days of delivery.
Return Guidelines:
• Condition: To be eligible for a return, the item must be in its original,
unworn condition with all packaging intact.
• Shipping Costs: Customers are responsible for return shipping costs
unless the return is due to a verifiable manufacturing defect.
What is not considered a quality defect?
We celebrate the natural, unique essence of our crystals. The following
are not eligible for quality claims:
• Natural Variations: Unique inclusions, textures, natural cracks, or slight
variations in size and shape—these are the hallmarks of authentic natural
crystals.
• Display/Minor Details: Slight color variations due to monitor
calibration, or minor aesthetic details like loose threads or raw edges.
• Subjective Preferences: Personal dislike of style, color, or a change of
heart.
• Improper Care: Damages resulting from daily wear, improper cleaning,
modifications, or human handling after receipt.
• Sizing: Please refer to our size guide before purchasing. We are always
here to offer recommendations, but sizing selections are the customer’s
responsibility.
6. What if my package is lost or arrives damaged?
Your peace of mind is our priority. If you encounter any issues during
transit, please contact us within 48 hours of delivery with photos/videos
of the package, and we will arrange a replacement or refund immediately.
7. Do You Offer Return Labeling Services?
We do not offer return labeling services. Customers need to arrange
delivery to our specified address.
8. How do I care for my jewelry?
To maintain the luster of your crystals, please avoid contact with harsh
chemicals like perfumes or detergents. We recommend removing your
jewelry when showering, swimming, or exercising to protect the integrity
of the materials.